I think the main challenge you will have with this is trying to identify the signature given that the body of an email if often changed and reformatted quite drastically by different systems. So changes in white-space are probably going to be an issue if you have a long signature.
Option 1 removes the signature if it finds an exact match. Option 2 will probably work better.
// Note: current.opened_by is already set to the first UserID that matches the From: email address
//Identify any Footer/Auto Signature standard text to be stripped from email.
var signature = gs.getProperty('becks.confidentiality.signature');
var body = String(email.body_text);
// Option 1 - Hope for an exact match
body = body.replace(signature, '');
// Option 2 - Trim everything after the signature
var startOfSignature = signature.substring(0, 40); // first few characters of the signature
var indexOfSignature = body.indexOf(startOfSignature);
if (indexOfSignature > -1)
body = body.substring(0, indexOfSignature); // trim everything from the signature
current.caller_id = gs.getUserID();
current.comments = "received from: " + email.origemail + "\n\n" + body; // Update body here
current.short_description = email.subject;
current.category = "inquiry";
current.incident_state = IncidentState.NEW;
current.notify = 2;
current.contact_type = "email";
if (email.body.assign != undefined)
current.assigned_to = email.body.assign;
if (email.importance != undefined) {
if (email.importance.toLowerCase() == "high")
current.priority = 1;
}
if (email.body.priority != undefined)
current.priority = email.body.priority;
current.insert();
