Rename the Std change template fields

[MSbharati]

Hello All,

Can we Rename the field shown on Std change template, or can we create new field on template.

As shown in image below, Can we rename the field 'Change Plan' to 'xyz'. 

Thanks for the help.

[Community Alums]

Hi @MSbharati 

If you want to change the label of a field (the name that is displayed on the form) for the Standard Change Template, you can modify the label directly in the Dictionary.

BUT

It should Impact on the other Change Types like Normal and emergency.

The suggestion is to add new custom field OR use Dictionary Override on the change field which is only used by Standard Change Template with the help your manager or architect guidance.

[Dr Atul G- LNG]

Hi @MSbharati 

I would suggest not making changes, as it could impact change management. It's better to educate users on this. However, if you still need to proceed, consider using a dictionary override.

[Ankur Bawiskar]

@MSbharati 

I will suggest to create a new field by modifying that template rather than updating existing one

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Viraj Hudlikar]

@MSbharati 

As per your image this is standard template used for change records. Now the field which is used over template is created in table named change request, if your business requirement is to just change column label fine you can do it but doing so you are inviting any other unknown issue which might showup after certain time if ServiceNow comes up with any upgrade over that field or anything where its used. Also, doing this label change will affect globally so all folks who are using this change module will start seeing this label as xyz as per your ask.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.