My Personal Developer Instance is Offline

SohailS30520996
Tera Contributor

‎01-14-2025 10:35 AM

My PDI instance has been offline for the past three days. Could you please look into this?

 

https://dev249682.service-now.com

https://dev198910.service-now.com

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Nicole16
Tera Contributor

‎01-14-2025 10:37 AM

Hello! When we are 15 days without logging in, the instance will automatically retire, but we can request to recover it in the configurations.

I hope it was helpful.

Kind Regards,

Nicole

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SohailS30520996
Tera Contributor
In response to Nicole16

‎01-14-2025 10:43 AM

Hello,

Thank you for the information. However, I used my PDI just three days ago, and it was working fine. It suddenly went offline.

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Nicole16
Tera Contributor
In response to SohailS30520996

‎01-14-2025 10:48 AM

Oh I see, in this case I think you'll need to get in touch with SN support to fix that 😞

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AndersBGS
Tera Patron
Tera Patron

‎01-15-2025 12:20 AM

Hi @SohailS30520996 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options.

 

  1. Wait, it should come online after some time
  2. Release your instance and request a fresh installation. Please note, that all development that hasn't been backed up will be lost.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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