Reopen a ticket from the Service Portal

[Pat Surtan]

I need a method to reopen a ticket from the Service Portal. The ask is to have a button called "Reopen" appear in the Portal if the state of the ticket = Resolved. This Reopen button will allow the user to reopen the ticket with a mandatory requirement to add a comment. This Reopen button will be visible in the portal for 7 days. It will be hidden on day 8 once the ticket's state changes to Closed.

In addition, once the ticket has been reopened, the current ticket's state should move to In Progress and the Notes field should be cleared for that record within the Platform.

Can someone provide some examples or a guide on how to achieve this?

[Ankur Bawiskar]

Hi,

it depends on which portal page you are doing this

Did you check the other link?

ReOpen Incident Option on Service portal for end users.

Regards
Ankur

[Pat Surtan]

Yes I did check it. I believe the Reopen button is available in Rome so not sure if it was not available one year ago and that is why the original poster had to create one. I see the Reopen button for the Incident ticket page but I need one for my standard ticket page for the custom table I have. What do you recommend?

[Ankur Bawiskar]

then create new widget and add to your page