Resolve button not working

[Pat Surtan]

I am trying to recreate a resolve button for my form using the Incident Resolve button as a guide. It should work like the resolve button for incidents to a certain extent.  I am not using Resolved by so I commented that line out. When you click on Resolve, the state field changes to Resolved (this part works), and mandatory fields will be set for the user to enter a comment, but the state is not Resolved as it stays with the current state value it already has. This UI action is not working and I am not sure why. Also, how do I stamp the variables into the Activities field like the image attached?

Screenshot of my ui action and Activities section are attached. Any help is appreciated, thanks.

[Aman Kumar S]

Hey,

Update your server code to:

function serverResolve(){
	current.incident_state = IncidentState.RESOLVED;
	current.state = IncidentState.RESOLVED;
	current.resolved_by = gs.getUserID();
	current.update();
}

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Pat Surtan]

Hi Aman,

This is a custom table and not the Incident table. I am not using Incident_state field. Please advise.

[Aman Kumar S]

Then use state value 6 for resolved, unless you have created State object for all the states, do not use State.Resolved

[Abhijit4]

Hi,

Try using g_form.save() on client side code, you don't need to write server side code rather just use below 2 lines of code,

g_form.setValue("state",6);//make sure that resolved backend value for the custom table field is 6 otherwise change accordingly
g_form.save();

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit
Community Rising Star 2022