Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Reopen Closed change request (from Close to Review)

Manan Jaiswal1
Tera Contributor

‎04-16-2023 01:08 AM

I want that user with "change_manager" role can modify the change request state from closed to review..

Can someone please guide me as to what changes/configuration needs to be done wrt script include/BRs/CS/policies/state transitions etc to make this usecase possible?

0 Helpfuls
  • 1,545 Views
1 REPLY 1

Appli
Giga Sage

‎04-16-2023 05:54 AM

Hi, you may consider updating script include to modify state transition for Closed -> Review (OOB such transition does not exist) and create a new UI action, outlining there - only "change_manager" role can change Close to Review state.

Please check this doc link s well.

Hope it helps
0 Helpfuls