reopening the task and continuing the flow from that step when approval is rejected
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‎01-31-2024 12:07 AM
I have a requirement of catalog item
following is to be implemented
1st step is create catalog task---->if catalog task is closed complete--->step2
2nd step is approval-----> if approved----> step3 catalog task
approval on step 2 is rejected ----> reopen the first catalog task state to open and continue flow from that step
step3 closed completed ---> step 4 ask for approval---> if approved then final task
approval on step 4 is rejected ----> reopen the step3 catalog task state to open and continue flow from that step
right now I implemented as follows
step 1: create catalog task(wait condition applied)
if closed complete
do the following ...
update record(step1 task state= open)
ask for approval
until ask for approval is approved
same can be followed for the next step
but here the task is getting open even if it is closed and approval is approved
creating a task inside the do the following is not required thus how can I overcome this
Need help please
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‎01-31-2024 02:17 AM
Hi @Gaurav Vaze
Considering that you are designing a flow for this, you can import the attached update set. I have designed the logic. You can modify as per your requirement.
Thanks & Regards
Amit Verma
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‎01-31-2024 02:23 AM
wow Amit. But is possible can paste the flow - Diagram here, it is easy for al to understand.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎01-31-2024 02:29 AM
Hi Atul
Below is the approach :
Thanks & Regards
Amit Verma
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‎01-31-2024 02:47 AM
Kadak... 🙂
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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