Replace \${sysapproval.URI_REF} with the word "here"
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‎03-28-2011 12:58 PM
Using
[Click ${sysapproval.URI_REF} to launch Service-now and go directly to this Request for Change.] results in the sentence:
[Click CHGxxxxxxx to launch Service-now and go directly to this Request for Change.] where CHGxxxxxxx is the Change Request number.
My client wants to see:
[Click here to launch Service-now and go directly to this Request for Change.]
I've used http://community.service-now.com/node/1000073 to change the URI "Link" to "here" but am unsure how to modify it for this requirement.
Any help would be greatly appreciated.
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‎03-29-2011 06:55 AM
Try:
<mail_script>
template.print('Click <a href="' + gs.getProperty("glide.servlet.uri") + 'nav_to.do?uri=' + gs.generateURL('change_request', current.sysapproval) + '%26sysparm_stack=change_request_list.do">here</a> to launch Service-now and go directly to this Request for Change');
</mail_script>
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‎03-29-2011 08:41 AM
That works beautifully. Thank you!!