Reply from Email should be updated in the worknotes of Story

[peri sravani1]

Hi all,

I've a requirement where reply from an email to Servicenow should get autopopulated in the worknotes of Story record like we do in Incident Records.

Thank You.

[Saurav11]

There will be inbound action for incident which you can take as reference or please check the below support article which can help you with the script

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692587

Please mark my answer as correct based on impact.

[peri sravani1]

Hi @Saurav11 ,

I've tried this but didn't work. Can you please tell me a different method or script?