I want to update a incident category without increased count in updates field

[ServiceNow Use6]

Hi,

I wrote this code, but updates increased. Kindly help.

var gr = new GlideRecord('incident');
gr.addQuery('number', 'INC0007001');
gr.query();
if(gr.next()){
	gr.category = 'network';
	gr.autoSysFields(true);
	gr.update();
}
gs.addInfoMessage('the total number of updates are ' + gr.sys_mod_count);

[Dr Atul G- LNG]

Hi @ServiceNow Use6 

**"I’m not a developer, but I believe what you're referring to is more of a best practice rather than a recommended approach. As per the out-of-the-box (OOTB) behavior, whenever any record or field is changed, it captures the 'Updated By' and 'Updated' timestamp, as well as the 'Created By' and 'Created' timestamp based on the last change.

Could you please clarify why you don’t want to count incremental updates?

[Rafael Batistot · Accepted solution]

Hi @ServiceNow Use6 

Use: 

gr.autoSysFields(false);

gr.setWorkflow(false); // additional to ensures no business rules, flows, or scripts are triggered

[Ankur Bawiskar]

@ServiceNow Use6 

when you use setWorkflow(false) the update won't be audited and hence the Updates count won't increase

var gr = new GlideRecord('incident');
gr.addQuery('number', 'INC0007001');
gr.query();
if(gr.next()){
	gr.category = 'network';
	gr.autoSysFields(true);
        gr.setWorkflow(false);
	gr.update();
}
gs.addInfoMessage('the total number of updates are ' + gr.sys_mod_count);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[raviteja1600]

Hi @ServiceNow Use6 ,

You are not stoping the Business rules and other scripts running on the form. Due to that the audit count is increasing.

Use the belowscript

var gr = new GlideRecord('incident');
gr.addQuery('number', 'INC0007001');
gr.query();
if(gr.next()){
	gr.category = 'network';
	gr.autoSysFields(true);
    gr.setWorkflow(false); // which stops the running of other scripts on the form
	gr.update();
}
gs.addInfoMessage('the total number of updates are ' + gr.sys_mod_count);  

As per the ServiceNow recommendations, don't use the "gr" in the script.

If the provided solution is helpful, please mark it as helpful and accept the solution.

Regards,

Raviteja