Report for how much tike it took to first action the Ticket

[NiSaraswat]

Hi,

Please help me to create a report including tasks and incidents that how much time it took to first action the ticket.

E.g like how much it took for ticket to come in service desk queue and assigning so it would be the first action on ticket.

[jcmings]

Try checking out these posts:

• First Response Time calculation 
• How to create FIRST CONTACT RESOLUTION or FIRST TOUCH RESOLUTION 
• How to create FIRST CONTACT RESOLUTION or FIRST TOUCH RESOLUTION (Reddit post version on the above)