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Report for how much tike it took to first action the Ticket

NiSaraswat
Tera Contributor

‎01-14-2025 11:37 AM

Hi,

 

Please help me to create a report including tasks and incidents that how much time it took to first action the ticket.

E.g like how much it took for ticket to come in service desk queue and assigning so it would be the first action on ticket.

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jcmings
ServiceNow Employee

‎01-14-2025 01:27 PM

Try checking out these posts:

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