'Report' Method is Broken for Instances That Won't Wake

[jheydasch]

I've kept my developer instance up to date ever since creating it a couple of months ago but now it won't 'wake' from hibernation.

I've read that these instances can be temperamental — and I'm fine with that — but is the 'Report' option (indicated in the screenshot below) supposed to do nothing at all? 

Thanks!

[Dr Atul G- LNG]

Hi @jheydasch 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI. 
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[jheydasch]

Thanks, Atul. It's been going on for about a week.

Like I said, I'm fine with the instability of the Instance (it's dev after all) but I'm specifically wondering if the 'Report' mechanism/link should be doing nothing.

[Dr Atul G- LNG]

Hi @jheydasch 

Based on my experience, it won’t make a difference since ServiceNow doesn’t provide support for PDI. So, either wait or let it go, my friend.

[Ankur Bawiskar]

@jheydasch 

Same for me, we can't do anything.

ServiceNow doesn't provide support for PDIs anymore.

If my response helped please mark it correct and close the thread so that it benefits future readers.