Report on Asmt Metric Instance Table
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‎07-31-2024 08:14 AM
Hello All,
I am trying to create a report on Asmt Metric Results table to capture the feedback from our stakeholders.
Its looking good as i can see the feedback comments, portal page (kb_article, sc_cat_item, my_requests etc), assigned to user. However, i cannot see the actual target record on which this feedback was provided.
Please refer the screenshot below, I pulled out a column (Instance. Portal page params) however its the results in json format. Is there a way i can parse and show the actual target record in the report to make it end user friendly.
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‎07-31-2024 09:07 AM
@dvelloriyah okay, is it triggered off the back of any event? E.g. State=closed, Assigned to=me? or is it just a temperature check?
What record are you expecting in that field?