Report on Asmt Metric Instance Table

dvelloriy
Kilo Sage

Hello All,

I am trying to create a report on Asmt Metric Results table to capture the feedback from our stakeholders.

Its looking good as i can see the feedback comments, portal page (kb_article, sc_cat_item, my_requests etc), assigned to user. However, i cannot see the actual target record on which this feedback was provided. 

Please refer the screenshot below, I pulled out a column (Instance. Portal page params) however its the results in json format. Is there a way i can parse and show the actual target record in the report to make it end user friendly.

 

dvelloriy_0-1722438616777.png

 

5 REPLIES 5

@dvelloriyah okay, is it triggered off the back of any event? E.g. State=closed, Assigned to=me? or is it just a temperature check? 

What record are you expecting in that field?