Report on time spent on one particular incident or task

[Atchutaram]

Report to provide the efforts spent by each group on an incident /task.  
Report shouldn't print the groups which haven't worked

Ex. 
I am working for Service Desk and executing this report
I should get all the tickets in which Service Desk spent some time or currently assigned to Service Desk
assignment group which never spent any efforts on the task on which service desk haven't involved shouldn't be printed

Summary: Print all incident /task details along with assignment groups involved in resolving  and time spent

[Ratnakar7]

Hi @Atchutaram ,

To create a report on time spent by each group on an incident/task, you can follow these steps:

->> Open the Incident or Task table and create a new report.

->> In the Report designer, add the following fields to the report:

• Incident/Task Number
• Short Description
• Assignment Group
• Time Worked

->> In the Filters section, add the following filters:

• Assignment Group is not empty
• Time Worked is not empty

->> Save and preview the report. This should show all incidents/tasks where at least one assignment group has spent time.

Note: If you want to filter out assignment groups that have not spent any time, you can add a Group filter on the Assignment Group field and select the "Time Worked is not empty" condition. This will only show assignment groups that have spent time on at least one incident/task.

If my response was helpful in resolving the issue, please consider accepting it as a solution by clicking on the ✅Accept solution button and giving it a thumbs up 👍. This will benefit others who may have a similar question in the future.

Thank you!

Ratnakar