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Resolved! Scripted List record types - Service Portal

Folks - I just started getting my hands dirty with Scripted Portal, so this may be a very basic question.I'm trying to write a Scripted List to fetch some values. Below is a sample Scripted Listvar a = {};           $sp.getRecordValues(a, st, 'cat_it...

adiddigi by Tera Guru
  • 3508 Views
  • 5 replies
  • 9 helpfuls

Resolved! KB article attachments not visible in NOW mobile app

KB article attachments not visible in NOW mobile i can only view Article Text not able to view the attachment ... Just FYI  I already make active of Display attachments in KB article .But still not displayig...    

vishalk by Mega Expert
  • 2025 Views
  • 5 replies
  • 1 helpfuls

Resolved! Change page link for View Cart button

Hi All, Does anybody know how to change the URL link for View Cart button? If you look at below screenshot, see the status below its, redirecting me to sc_cart but I want to redirecting to a custom page which I built. Any idea where this setting/code...

Khanna Ji by Tera Guru
  • 1920 Views
  • 7 replies
  • 6 helpfuls

Resolved! Service Portal - Cloned Shopping Cart widget

Hi Experts, I have cloned, sc_cart pageCloned a widget SC Shopping Cart.Added cloned widget to the newly cloned page But the cloned widget is not visible on the new page. Under the preview tab, its not visible. I also checked accessing the page in P...

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Khanna Ji by Tera Guru
  • 1670 Views
  • 10 replies
  • 2 helpfuls

Resolved! Clone complete OOTB Service Portal

Hi All, Is there a way where I can clone the complete OOTB Service Portal page from Developer instance and move it to my client environment? The client has modified OOTB pages/widgets and wants one for Portal with OOTB capabilities. Instead of buildi...

Khanna Ji by Tera Guru
  • 4444 Views
  • 13 replies
  • 3 helpfuls

Resolved! How to add Reference field in UI page

Hi,   I have a requirement to add Assignment group field whenever I click on create incident option from form context menu. IT displays a UI page. I am able to show the field but could not get the options like we get for assignment group field in nor...

Redirect Users to new ServiceNow instance

Hi, we're going to hide our current instance from our users so we want to redirect them to our new servicenow instead. is their a way to do this automatically ? like if the user try to access the old instance url they should be redirected to our new ...

ForrestGunk by Tera Contributor
  • 1452 Views
  • 1 replies
  • 1 helpfuls

Pass value from Client Script to UI Page

Hi, I'm trying to pass a value from a Client Script to a UI Page, which I then want to use in the HTML. It's an onChange client script. Here's what I currently have.Client Script: function onChange(control, oldValue, newValue, isLoading, isTemplate) ...

Shane5 by Kilo Explorer
  • 3001 Views
  • 1 replies
  • 2 helpfuls

Copy Related Record to New Record

Basically, I am wanting to be able to copy all of the field attributes from one record into a new record, yet substitute just a few.Rather than specifically call out every field such as the following: current.assigned_to = producer.assigned_to; I wo...

bburdick by Mega Guru
  • 2187 Views
  • 6 replies
  • 0 helpfuls

copy change feature should not copy change tasks

Hi All, I have a requirement to ignore the change tasks created out of workflow(Assessment, Build, Test,   Implementation, and Post Implementation Test Results) but copy over the manually created tasks to the new change when 'Copy change' UI action i...

SD29 by Tera Expert
  • 3079 Views
  • 12 replies
  • 3 helpfuls

View rule script is working only on "default" view

Hi all,we implemented View rule with script (we are running Helsinki) for sc_req_item table.But we realized, the view rule is working only on "default" view. So in case sc_req_item table is using view "mobile", the View rule does not apply.It does no...

How to pass JSON data when running REST API request

I am using a scripted REST API. From another system, is it possible to send some data in the form of JSON data? How would I go about doing that with a curl command? I can pass the query parameter within the URL, but that's not what I need. I would li...

Mike278 by Kilo Explorer
  • 3203 Views
  • 5 replies
  • 0 helpfuls