Hi ExpertsI created a Data Source to import Data via FTP and create an import Set.I have created a script Transform MAP which is using API Catalog and create a Requested Item depending on the data that has been imported.manualy everything is workin...
I'm trying to update the email approval notification template (change.itil.approve.role) to include information from an alternate change request table.So far I have added a reference column to the sysapproval_approver table:When I go to edit the temp...
In an import, coalescing on a field (or set of fields) means the field will be used as a unique key. If a match is found using the coalesce field, the existing record will be updated with the information being imported. If a match is not found, then ...
We currently have SSO enabled via F5. I created a link to allow users to go directly to one of our requested items directly from a link in our intranet. Because this SSO is SP-initiated, "deep-linking" should work by default. Our F5 access policy is ...
I am importing approver data into a custom table "appr". The data being imported only contains the employee number for each approver but no other information. I am mapping the source employee number to the target appr table field "u_approver". This f...
On the global results page, it isn't clear to users that there may be more than 50 records returned on a table. We would like to add pagination to the search results page and are investigating effort. There is an FTASK opened with SN, but there is no...
Request: To be able to see the description, close notes, and incident number of incidents that were transferred from Help Desk within a time period.Background: Help desk had previously ask for a way to see tickets that were transferred out of their g...
ctomasib-radlarstangeHello,I want to have field level validation in Record Producerfor e.g.,My short description field will only take 80 character,When it exceeding above that 80 character,it should not allow it.Below code will work in CMS, but i...
Hello,I am creating a custom activity and would like to fetch the current workflow id in which the user uses the activity from within the activity pack. I tried the following in a run script custom activity under ServiceNow orchestration:var gr = new...
We are on Helsinki and I'm trying to find a way to hide the filtering fields for a List Collector. I found something called the no_filter attribute in some of my Google searching but sure don't see a no_filter option anywhere. How do I hide these...
Hello, I am trying to mimic an incident form through a custom UI page and one of the requirements is that I receive a sys_id on the page load before the form is actually inserted into the database. A standard incident form follows this behavior where...
Hi,I have UI page on approval record when the state change to approved and click on update we are displaying this UI page and if user click on accept it is changing to state to approved but it is asking for reload the page to save changes. Here are m...
My Change Manager would like the 'Parent' field on Change Request (Task table reference) to be limited to Incident and Problem records only when the Type == Emergency, otherwise the entire Task table can be used. I've got a reference qualifier:sys_...
I am not able to figure out why the Approving (document_id) field will not display on our Approval form so am seeking some suggestions.Here is the form not showing the Approving field:I do have it added to the form as seen below:I am looking in the D...
I have been trying to create a business rule using a variable from a catalog form as one of the conditions. We have a field "employee number" on one of our catalog forms that I need to have mandatory on a task. But . . . we only want the field to...
