I am trying to write a query that will be for 30 days in the future. So, for example, due date is 30 days from now I tried this but it doesn't seem to work. I can only get it work for 30 days ago. Is there a way to get a query for 30 days in the futu...
I accidently published an KB article. I need to retain version 1 and not check it out which would result in a version 2. How to recall an article accidently published
Hi Team,we are rebuilding the form on customer page from service portal, could you tell me how to get number field, the getNextObjNumberPadded(); not work
I have a free form string field 'em_contact_info' on the catalog request form. In my 'onChange' client script what I am trying to do is to restrict the field to accept not more than 10 characters, numbers only, remove any special characters and mask ...
How to calculate difference between two dates in hours ?
We have an internal group who is trying to define the difference between an assignment group vs a support group. Based on our implementation a year ago, some modules used Support Group, and other modules used Assignment group. A search of Google an...
The ATF returns results that UI buttons are not visible but they are plainly visible. A test to confirm the invisibility of the buttons is successful. What could cause this confusion.
Hi SNOW Champs, Need your help. I have created a List Context Menu UI Action which should only be visible on Change_Request related approvals while the other similar List Context UI Action which is OOB by name of "Reject" should be visible on approva...
Hello All, There is one Catalog Item configured which is available on Service Portal. I want to hide it from other users except for some groups and users. Those users who will create that Catalog Item can see the RITM and for others the REQ and RITM ...
I know that it is possible to sort on multiple fields by adding multiple orderBy clauses to a query but I need to sort one field ascending and one descending. If I add one orderByclause and one orderByDesc clause the second one is ignored. Is there a...
How to create a button on the Incident form
Hello! I have implemented an Interceptor for when you are going to create a new incident onbehalf of the users, according to the type of case that is necessary to create the interceptor will direct the agent to a form that is related to a particular ...
Hi everyone, I have a column in one of my tables that stores a Choice value. If I add a sequence number in "Choice Lists" table does that mean choices will be displayed in that order automatically or do I need to add something else to my Encoded Quer...
Hi everyone, I'm trying to query the incident table and then count how many incidents have been assigned to each assignment group. I would add a column to the sys_user_group table named u_group_incidents and populate that column via a scheduled job....
When some submit a question in knowledge base, do anyone will get notified ? Thanks, Jay
