Hi, I have a field called "Problem" in the incident form, which I need to change the backgroung color base on 3 conditions, one of those is a query in another table. So, I need to use a script include to make the server query. I wonder if I can use t...
Hello,I'm configuring a new catalog item and one of the variables that is being requested is a reference field that displays the user submitting the catalog item's team members. My thinking is to use the department field and not an assignment group b...
Is it possible to show the Description field ("i", on the report) or insert a 'More Info' (a la forms) in a report and/or gauge?This would be helpful when explaining to various viewers what exactly the report is measuring and/or filtering out.Thx,A
Hello All --I am trying to set up a choice list that is dependent on the values of other fields and am hitting a road block.I want the choice list to display choices that are specific to the company that is listed in sys_user. I have a u_system_list ...
ServiceNow in our environment is expected to be up 24/7, as is the case for most of you. Also, we have some important jobs that run in the background, like user creation, interfaces, etc. I was wondering how you monitor things like this on a day to d...
I am trying to update certain application files like UI pages and CSS scripts via the REST API. Currently if I login to the ServiceNow interface as the user making the REST call and change the application scope and update set the REST call will app...
Hello,When I've looked in the sytem log, I've found a lot of "debug java.lang.NullPointerException" triggered from a business rule.In the records in the system log, the whole business rule is contained in the "message" field. Unfortunately, the l...
What happens when a row / field ACL are in conflict?
Good morning, It's been requested that I add a notes field in the contract form. On the wiki there is documentation about the Journal fields but I am not sure how to create them.I checked the "additional comments" field on the incident for is a "Jo...
Does anyone know the API to create an Application File?I am trying to automate the functionality below:Every time I increment my version, I want to automatically add a specific set of records to the application.Thanks
Hi I am accessing multiple tables by dot walking, but getting empty value when i dot walk the second time. For example i have written a BussinessRule on sys_import_set_run in that i am accessing the sys_import_set table like current.set.getRefRecord(...
On the HR list layout we see the SLA (percent) color coded bar, this field is a percent_type field with the attributes to control colors in varying percentages.My requirement is to have a different set of color scheme for different type of priority/S...
Hi,I need to write background script to delete some unwanted data from multiple tables. I am just concerned about following the best approach like performing deletions from Master table and then the child tables. I am thinking to write a scheduled jo...
With a background script, I am trying to query all of the records of my dmn_demand table, and fill in a field with matching data from another field already present on each record.This is the code that I have tried and didn't have work. Thought I'd re...
Hii am trying to get the value of Target field in sys_email tabe in Business Rule (after insert) but every time i access the DisplayValue its gives me empty. Any idea how can i access the value?or how can i check if target is not empty access the rel...