I have installed the Loaner Management application by Chuck Tomasi. This was made in an old version of ServiceNow and I have made it work in Fuji with some customization.I am running into a major issue with the Advanced Reference Qualifier in the Rec...
Hi,I have two queries.1) What am i supposed to fill in the URL field if I am using a Business rule to get the url?2) The instance is in Fuji. The earlier email notifications have Message field where we type our HTML code, but now I find only message ...
I tried creating a new Inbound Action for a custom task type that we have and the script seems to be giving some errors.The script is as follows. It is the same as the "Update Incident", "Update Problem", etc. scripts that came with ServiceNow orig...
I want to see the rows within a table. The table exists, and I can find the table's form (where it's columns, name, and details are listed). Do I need to create a module in the side Navigational bar in order to view the rows in this table? Or is ther...
Hi All,I am very new to Service Now and using REST API. I am trying to update a particular field in the target table to null (e.g. : email), but it is not getting set. The problem is that I am sending only some columns in the REST request and other f...
Hi Team,We are facing a strange issue with Email Notifications.We have designed the notification body using HTML as it includes some images as well. But when we are triggering it, then in Email Logs it is appearing as "sent". And when we are checking...
Hi,I want to restrict the selection of fields for end user when he/she personalize the list layout on any form .As Out of the Box user can select any field in the "personalize list columns" from available to selected but i want to show only 4-5 field...
What is the best approach for sharing knowledge articles with your colleagues or with someone within organization via email?
We have a change workflow that starts with a Change in Draft state. When the user is ready they submit it to be validated (state = To be Validated). The validator then moves the change to Requested state which sends notification to the approvers. ...
I have a client who is requesting a report/list of incidents whose priority has changed. I'm able to come up with a metric definition that looks at the priority field and it works fine (I'm using the type Field Value Duration). The problem that I...
Hello,The On-Call Reminder Notification (OOB) sends an on-call reminder to every user whose name appears on the on-call calendar. I have a request from a user to have this email sent to all the group members instead of just the on-call people. So...
Is there a way that I can have an end-user enter a sentence into a normal string field and that each first letter of each word is made to be uppercase?For example:Risk no governance impacts the business.TO:Risk No Governance Impacts the Business.
Hey Folks,I'm looking for a bit of help with populating a cmdb_ci_computer field via an SCCM integration.I have an integration which works fine for most fields (computer name, serial number, os, etc etc).However, I'm having trouble populating a "Busi...
Hello Everyone!I am trying to parse a value out of an XML response, and I can't seem to get it. The response is returning correctly to me as needed (verifying using tostring() as you see below), but when I try to grab the "RequesterID" value that I...
Hi, I am trying to import 2256 records from Dev to Test using XML.but after the import is complete, i find that only 1469 records have been imported.Any idea why this is happening? Also please provide solution for the same as this a critical issue.Th...