Hi.I wanted to check the "Incident Priority Raised" notification, so I raised the priority of the incident table record.However, the email was not sent.Why is this? Please let me know how I can get the email to be sent.
I noticed that if you export these from AD they come out as Hex and when imported into SNOW they seem to be BASE64.Example: On a file provided from AD administrator, the guid is as follows: 9e5bab01-07dc-4ba1-a88f-93342f4b0927Yet that same group wh...
Hi All, In my instance a user is trying to put filter on cmdb_ci table with condition as follows and the user is getting 3647 records. But when user try to export it they get only 3037 records. I have compared my cmdb_ci list and user's cmdb_ci list...
Hi Experts, Knowledge article sys id is getting change on each update , when using the hard coded KB link it is showing the older version of the Knowledge Article. e.g. - https://<ServiceNow>?id=kb_article&sys_id=<sysID> Is there any way to get the ...
I'm hoping someone out there has some ideas to help out with this one. We have a requirement to generate a PDF copy of a form only available on the portal, and attach it to a record when the record is created. I have tried using the ?PDF URL functi...
Hi All, Is there a simple way to have a gradient on the Header background on the UI platform? In Basic configuration you can only choose one colour - If so, is there also a way to add a gradient to the thin line below the header - Thanks!Alex
Hi all, We have a heavily customized instance, mainly adapted to the needs of our Operations department. Their customers are configured primarily for ITSM tickets, with a service portal used both by internal users (in our company) and customer users...
Hello, I am experiencing some issues with our knowledge module - to start, I have setup permissions on all of our knowledge bases (we have many knowledge bases), using User Criteria. My first issue is that users that do not have "Can Contribute" a...
Hi All, Please guide me with the following requirements : A catalog item called "Management" is created via Record Producer and table is incident. How to hide related list on agent workspace when this category "Management" is selected and only displa...
Hi All, We are in the middle of revamping our change process. As part of this I've installed the change Management - Risk Assessment v2 plugin. My change manager has created a risk assessment, however a couple of the risk assessment questions are e...
If I set the limit on query at 1 result with gr.getLimit(1), will it be faster than without limit? Edit: is should be setLimit(1) that was a typo
How do you handle confidential data, such as SSNs, on task-based tables like Incident? Specifically, how do you manage access to confidential fields when multiple teams might need to access the data?I've had some customer requests for maintaining con...
Hi, I have made a change in SPEntryPage and it's work, but only for loggin when user try to go into bas url of instance or portal. // no login to user from group "Group Name" without role if(!user.hasRoles() && user.isMemberOf("Group Name")) return ...
Hi All, I want to hide the scroll bar from the dashboard report Thanks Ramesh
Hi, I was testing this code in Bg Script and it was not executing getting the error , com.glide.script.RhinoEcmaError: "getRoles" is not defined.Basically trying to pass user defined values to a function and check whether that record is present in th...
