Report to calculate Time spent to resolve a Incident
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‎02-27-2025 08:38 PM
So how can I build report in ServiceNow to get Actual time spent (hours) by the Incident to resolved ?
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‎02-27-2025 08:47 PM
check this
How do I create a report for average resolve time for incidents.
report on average time taken by a team to resolve each incident which areassigned to them in a week
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-27-2025 09:00 PM
Can you provide an actual report in ServiceNow for Incident Table?
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‎02-27-2025 09:22 PM
Could you please provide the screenshot from Servicenow report for Table "Incident".