Report to calculate Time spent to resolve a Incident

ParvanaGasimov
Tera Contributor

So how can I build report in ServiceNow to get Actual time spent (hours) by the Incident to resolved ?

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@ParvanaGasimov 

check this

Report on resolution time 

How do I create a report for average resolve time for incidents. 

report on average time taken by a team to resolve each incident which areassigned to them in a week 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Can you provide an actual report in ServiceNow for Incident Table?

 

Could you please provide the screenshot from Servicenow report for Table "Incident".