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ArjunkumarE
Tera Contributor

How to track RITM requests for a "catalog item" "requested by" group members belong to a particular group

8 REPLIES 8

Aniket Chavan
Tera Sage
Tera Sage

Hello @ArjunkumarE ,

Just a quick suggestion—whenever you're posting a question, try to include as many details as possible about your requirement. That really helps avoid going back and forth to get clarity. In this case, it’s a bit hard to suggest an exact solution since it’s not fully clear what you’re trying to build or where you’re stuck.

 

Now, based on what you've shared, it seems like you want to create a report to track RITMs for a specific catalog item, and filter them by users who belong to a particular group. But I'm not entirely sure what you mean by "requested by group members"—are you referring to the Assignment Group, or is it about users in a group making the request?

 

The Requested by field on the RITM stores just the user, not the group. So if your goal is to filter RITMs where the requester belongs to a specific group, then yes—it’s doable, but you’ll likely need to build a Database View that joins the RITM with the user-group relationship table.

 

Once we have a bit more clarity on the exact output you’re expecting (like fields, filters, format), we can help you design that view or report accordingly.

 

Looking forward to your inputs!

 

Please Mark Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.


Regards,
Aniket

Hello @ArjunkumarE ,

 

Just wanted to check in to see if my earlier response helped you out or if you're still facing any issues. If your query is resolved, it would be great if you could mark my reply as helpful and accept it as the solution — that way it can also benefit others who come across the thread later.😊

 

Also, if you found any other responses helpful, feel free to mark those as helpful too. You can even accept multiple solutions if they contributed to resolving your issue.

 

Let me know if you need anything else!

 

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

Aniket Chavan
Tera Sage
Tera Sage

Hello @ArjunkumarE ,

Thank you for marking my response as helpful. If it resolved your issue, please consider accepting it as the solution and closing the thread — this will help future readers who come across the same question.

Appreciate it!

 

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

Gaurav Vaze
Kilo Sage

create report as follows:
table as sc_req_item
then add condition as 
item is {your perticular catalog item}
and assignment group is {your specific group}

This should meet your requirments
mark as helpful and accept as solution if this helps

Thank you!
Gaurav Vaze
Servicenow Developers