Reporting on activity log
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-01-2015 07:19 AM
Hello,
Has there been any leeway with the ability to report on the activity log of a ticket. For example, I would like to condition the data and time that any field was changed in a request and display what the change was. Simply I need to report on the history of the ticket. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-30-2016 06:14 AM
Thank you. I'll look at the metric definitions. We're definitely not ready to start paying more fir bonus features until we're further down the road with this.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-30-2016 06:47 AM
Robert in your reply you said it will be difficult. Apparently that is OK so I am hoping you could advise me on how to do it. We're trying to find out how many Incidents were escalated to various groups.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-30-2016 08:57 AM
So without being able to plumb the history/audit tables, you're going to have to "check for exhaust".
One consistent side effect of your escalation process is a notification sent to the teams.
You could query your sys_email table where the subject line starts with whatever that notification looks like.
