Reprocess mechanism for failed Outbound REST Integration

Obito
Tera Expert

‎01-02-2024 06:41 AM - edited ‎01-02-2024 07:02 AM

Hi Team

 

We have snow outbound integration. Where we are sending some of incident data to the third party application. We are using oAuth 2.0 authentication. How can I reprocess the failed outbound rest calls. How I can achieve this. Please suggest. (Here failed means, Error because of oAuth/ server busy  [error code 400/500])

 

Thanks,

 

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Community Alums
Not applicable

‎01-02-2024 07:13 AM - edited ‎01-02-2024 07:14 AM

Hi @Obito ,

 

The simple answer is: in a loop :-).

 

You can do this in your Flow, or in the script, if the logic is in a Script Include. You're going to want to wait a while after a failure and then retry, using a counter so that you only retry 4 or 5 times.

 

An OAuth failure would mean your credentials are incorrect, or no longer have access to the resource being requested, or possibly the OAuth token has expired - in that case your logic would need to request a new token / refresh token.

 

I hope this helps. Please mark as helpful, if so.

 

Thanks,

 

Jason

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