REQ to RITM

[Prasun Sarkar7]

Hi I have a requirement when I want to submit a catalog item in CSM portal it should redirect to Req not RITM.

Can anyone tell me how I can achieve it

Thanks in advance.

[GlideFather]

Hi @Prasun Sarkar7,

there might be a misunderstanding - CSM shall create Cases, no?

However if you have any record producer, there is a script field where you can define the redirection:

I have a hardcoded value for a specific item but it can be a widget or anything you would like..

[Prasun Sarkar7]

Right I actually have a custom catalog item and after that is submitted it should redirect to RITM. and can you please tell me where to write this script

[Ankur Bawiskar]

@Prasun Sarkar7 

check this

Redirect To Requested Item (RITM) 

See if Option 3 directly works for you in the above link

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Prasun Sarkar7 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.