How to customize this Record information

[Prasun Sarkar7]

Hi guys can you please tell me how I can customise the record information when I click on the RITM and click on this button need to show different field currently in CSM workspace.

[Ankur Bawiskar]

@Prasun Sarkar7 

you will have to update the OOTB script include

How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW 

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[Prasun Sarkar7]

Yes I checked the script include just a quick query the script include is in "Request Management for Service Operations Workspace" application and mine is "csm configurable" Is it same?

[Ankur Bawiskar]

@Prasun Sarkar7 

you need to configure the script include in the correct scope i.e. the Original scope only.

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[lauri457]

The answer you received before might not work for you if you are on a more current version of the app, below worked for me on the CSM/FSM configurable workspace on [sn_cwf_wrkspc] v. 25.2.19.

The oob workspaces seem to change constantly and I really don't know how you are supposed to keep track of all of these or find the information in the docs but I followed the data bindings from the component ending up at the form controller. And in the ux component presets for the form controller there is a record with name Record secondary values where the description says:

Defines the title of a record dynamically from the secondary values related list for the table configured in the form header record

This led me to the sys_aw_form_header table and there I found the corresponding record for the csm workspace and the values could be altered via the secondary values related list.

/nav_to.do?uri=sys_aw_form_header.do?sys_id=b5b583b60f502010036a83fa68767e1a