REQ to RITM

[Prasun Sarkar7]

Hi I have a requirement when I want to submit a catalog item in CSM portal it should redirect to Req not RITM.

Can anyone tell me how I can achieve it

Thanks in advance.

[GlideFather]

Hi @Prasun Sarkar7,

there might be a misunderstanding - CSM shall create Cases, no?

However if you have any record producer, there is a script field where you can define the redirection:

I have a hardcoded value for a specific item but it can be a widget or anything you would like..

[Prasun Sarkar7]

Right I actually have a custom catalog item and after that is submitted it should redirect to RITM. and can you please tell me where to write this script

[GlideFather]

OK, catalog items don't have teh script field.. I got confused by the CSM sorry.

Then you can try something similar to this post.

[Ankur Bawiskar]

@Prasun Sarkar7 

check this

Redirect To Requested Item (RITM) 

See if Option 3 directly works for you in the above link

If my response helped please mark it correct and close the thread so that it benefits future readers.