Request a clone：Preserve Users and related tables

Tepp · ‎10-20-2019

Hi,

Which table is a user-related table in the clone request option?

Preserve Users and related tables：Prevents Users and user-related tables from being overwritten on the target clone.

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/managing-data/task...

best regards,

Chris H2 · ‎03-30-2020

Hi all,

I raised a HI case with ServiceNow to ask this exact question. It turns out these conditional table preservations are hardcoded i.e. won't show up in your Preserve Data list. These are the tables preserved when that tick-box is ticked:

User (sys_user)
User Role (sys_user_has_role)
Role (sys_user_role)
Group Member (sys_user_grmember)
Group (sys_user_group)

If, like me, you prefer user changes to propagate to sub-production instances, you can update the default value of the Dictionary Entry of this field to false, so this option is unticked by default for new clones.

I hope this helps - please mark my answer as correct and helpful as appropriate.

Best regards,

Chris

View solution in original post

Jim Coyne · ‎04-05-2020

And if you do not want to mess with changing an OOB Dictionary entry and have to deal with it as a Skipped changed during every upgrade, you can create a default template for the table like so:

Whenever the "Name" field matches the "Table" field, it basically acts as a default value override.

JohnG3 · ‎01-06-2021

Thank you. This was helpful information.

I wish they listed this in the documentation site for this clone option.

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/managing-data/task/t_StartAClone.html

Bhanu Kiran · ‎10-20-2019

You can acceess the below url directly from your isntance:

https://instnacename.service-now.com/sys_dictionary_list.do?sysparm_query=internal_type%3Dreference%5Ereference%3Dsys_user