Request Catalog Item not working in Virtual Agent

[sriram7]

Hi Team,

Currently I am working on Virtual agent. when I am searching in Virtual Agent (Request Catalog Item) it is not working.

It is displaying below way 

This is OOTB one only, I have not made any changes, Still it is not working.

@Mark Roethof @Pranesh072 

[sriram7]

@Gaurav Shirsat 

[Mark Roethof]

Hi there,

Can you explain what is not working?

Kind regards,
Mark

[sriram7]

Hi,

I have Entered Request Catalog Item in Virtual agent, after that it has displayed Selected null, after that Should I procced with this. I have selected Yes. 

After that it is displaying Thanks for using our chat support.

I have not received any option for selecting catalog item and in Request Catalog Item flow it is showing very big flow. 

[Gaurav Shirsat]

Hello,

is this your Custom Topic?

Can you share the Screenshot for the Topic Developed?

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/