Unable to view the elevate role and add the security_admin role

[Sandhya23]

Hello community experts,

I am unable to view the "Elevate Role" in the instance and also can not add the security_admin role to my profile.

I have a  requirement to remove the delete button for the incident module. For which I need to update the ACL for incident with delete operation, but I am unable to do so as I cannot elevate my roles.

This is in Vancouver version. Any suggestion would be very helpful.

[Dhananjay Pawar · Accepted solution]

Hi,

You can not add security_admin role to yourself ask someone who has that role assigned to them, They will grant you the access.

Thanks.

[Jaspal Singh · Accepted solution]

Hi,

Is there any other user with security_admin role? If not, do you have system admin login details? If not, you can raise a HI case to get it added.

Alternatively, someone with security_admin can grant access to your profile & for things to work you will need to logout and login again.

[Ranjit Nimbalka · Accepted solution]

Hi @Sandhya23 ,

If you have security_Admin role then only you can see elevate role option. you can't add security_Admin to yourself only another user which having security_Admin role can give you same role.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Ranjit

[Dhananjay Pawar · Accepted solution]

Hi,

You can not add security_admin role to yourself ask someone who has that role assigned to them, They will grant you the access.

Thanks.

[Jaspal Singh · Accepted solution]

Hi,

Is there any other user with security_admin role? If not, do you have system admin login details? If not, you can raise a HI case to get it added.

Alternatively, someone with security_admin can grant access to your profile & for things to work you will need to logout and login again.

[Ranjit Nimbalka · Accepted solution]

Hi @Sandhya23 ,

If you have security_Admin role then only you can see elevate role option. you can't add security_Admin to yourself only another user which having security_Admin role can give you same role.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Ranjit

[Mark Manders · Accepted solution]

If you don't have the security admin role, you can't add it to yourself (or anyone else), so you will need to get in touch with some one that does have the security admin role already, so you can be added to the group containing that role. After that, you will be able to elevate your role to security admin.

You can't grant roles higher than the ones you have.