Request description need to populated from RITM description

[Rakesh11]

I have written one BR to populate Request description from RITM description once RITM got created.
Below is the code:

var req = new GlideRecord ('sc_request');
req.addQuery('sys_id',current.request);
req.query();
if(req.next()){
req.description = current.description;
req.update();
}

But its not working. The same is working from Background script. Please help

[Harish KM]

Hi @Rakesh11 When is the BR triggered? also how are you triggering RITM? wf or flow designer?

[Anand Kumar P]

Hi @Rakesh11 ,

Create after insert Br on sc_req_item table with your script it should work else put some logs and check Br executing or not.
var req = new GlideRecord ('sc_request');
req.addQuery('sys_id',current.request);
req.query();
if(req.next()){
req.description = current.description;

req.setWorkFlow(false);
req.update();
}

Thanks,

Anand

[Rakesh11]

Tried but no luck

[Ankur Bawiskar]

@Rakesh11 

your BR should be after insert on RITM

I hope you are populating RITM's description when RITM is getting created, because if that is empty then REQ description won't get updated

If my response helped please mark it correct and close the thread so that it benefits future readers.