Request description need to populated from RITM description

[Rakesh11]

I have written one BR to populate Request description from RITM description once RITM got created.
Below is the code:

var req = new GlideRecord ('sc_request');
req.addQuery('sys_id',current.request);
req.query();
if(req.next()){
req.description = current.description;
req.update();
}

But its not working. The same is working from Background script. Please help

[Rakesh11]

Thats correct , I am using after insert BR with RITM desc is there

[Community Alums]

Hello @Rakesh11 ,

Try to use async BR, as the REQ record is created after RITM creation.

If this solves your query mark this as correct and helpful.

Thanks

Anand

[Rakesh11]

Hi @Community Alums ,

I tried async as well but no luck:

var req = new GlideRecord ('sc_request');
req.addQuery('sys_id',current.request);
req.query();
gs.log("description 1234 " + current.request);
if(req.next()){
gs.log("description 1234 " + current.description);
req.description = current.description;
gs.log("Testing ritm 12345 " + req.description);
req.setWorkFlow(false);
req.update();
}

it is not going  inside if since sys_id is not getting queries in line 2