Request Item Inbound Action not copying Attachments from email to RITM

[aaronbartosch]

I have an inbound action that is creating an RITM and single catalog tasks.  That part is working as expected.  however, the attachments are not being copied to the RITM via email.  I have tried several of the attempts on the community and its just not copying them over.  

I am on Kingston patch 6. 

see code below.  Any help would be greatly appreciated. 

createRequest();

function createRequest() {

var cart = new Cart();

// add in cart

var item = cart.addItem('d81c4666db365b00d901dd0b5e961925');

// set requested for

cart.setVariable(item, 'vs_from', email.origemail);

cart.setVariable(item, 'vs_short_description', email.subject.toString());

cart.setVariable(item, 'vs_description', email.body_text);

var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;

cart.setVariable(item,'comments',cartmsg);

var ritmRec = cart.placeOrder();

}

var ritmSysID = "";

var ritmRec = new GlideRecord("sc_req_item");

ritmRec.addQuery("request", rc.sys_id);

ritmRec.query();

if(ritmRec.next()){

ritmSysID = ritmRec.sys_id;

}

var emailRec = new GlideRecord("sys_email");

emailRec.addQuery("uid", email.uid);

emailRec.orderByDesc("sys_created_on");

emailRec.query();

if(emailRec.next()){

GlideSysAttachment.copy("sys_email", emailRec.sys_id, "sc_req_item", ritmRec.sys_id);

}

[mattmm]

Hi Shashikant,

I am using this exactly (except with my own sys id) and yet the email does come into the sys_email table but then it won't copy to my ritm that has been created?? Is there anything else I should be checking if this doesn't work?