Request ticket updating comments twice, no current.update in script
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‎04-21-2024 06:41 AM
Hello!
I am creating a request ticket via After Insert Business rule on custom table.
I am posting Additional comments while inserting the record for request and the comments are updating twice.
I did not use current.update() in BR.
Please find screenshots below for BR. I am not sure what am I missing in it.
All help is appreciated.
Thank you
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‎04-21-2024 09:13 AM - edited ‎04-21-2024 09:13 AM
@SNewbies Seems to be some other BR is having current.update() and its also running along the trigger order.
Kindly filter it based on the respective table and check on it.
Reference link : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870192
Please mark this as helpful and accept it as a solution if this resolves your query.
Thanks,
Sujatha V.M.
Sujatha V.M.

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‎04-21-2024 09:37 AM
Hi @SNewbies ,
I checked your code it seems there is no error in code, issue with after BR can you please change the type of BR to Before, this doing this change your problem got solve.
Please mark my answer correct and helpful if this works for you
Thanks and Regards
Sarthak