Requested for keeps showing opened by on order guide
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01-15-2026 12:28 AM
Hi,
we discovered that when a catalog item is submitted trough an order guide the approval related list shows the opened by in the requested for field (screenshots), this only happens when submitted trough an order guide.
doing some research i found that this is OOB behavior for the order guide , but i wonder if someone was able to find a solution for this anyway ?
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01-15-2026 02:58 AM
I don't see any difference
Remember on RITM list there is Opened by coming from Request.Opened by as well
when RITM is from Order Guide, I could see Opened By and Requested For same user i.e. 2 columns
When stand-alone RITM then also both are same
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-15-2026 01:10 AM
I tried at my end via order guide and i can see REQ in approval.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-15-2026 01:23 AM
@Dr Atul G- LNG i dont see a requested for field in your approval section, thats where i am seeing it.
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01-15-2026 01:44 AM
You may be referring to the RITM level, but when I check on my end, I can't see that field. It might be something in your configuration.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-15-2026 01:47 AM
yeah i had to reset column defaults to show it
