Requested for keeps showing opened by on order guide

jean-pauldehaas
Tera Guru

Hi,

 

we discovered that when a catalog item is submitted trough an order guide the approval related list shows the opened by in the requested for field (screenshots), this only happens when submitted trough an order guide.

 

doing some research i found that this is OOB behavior for the order guide , but i wonder if someone was able to find a solution for this anyway ?

10 REPLIES 10

@jean-pauldehaas 

I don't see any difference

Remember on RITM list there is Opened by coming from Request.Opened by as well

AnkurBawiskar_2-1768474656177.png

 

when RITM is from Order Guide, I could see Opened By and Requested For same user i.e. 2 columns

AnkurBawiskar_0-1768474568831.png

 

When stand-alone RITM then also both are same

AnkurBawiskar_1-1768474617844.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron

Hi @jean-pauldehaas 

 

I tried at my end via order guide and i can see REQ in approval.

 

DrAtulGLNG_0-1768468220848.png

DrAtulGLNG_1-1768468236388.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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@Dr Atul G- LNG  i dont see a requested for field in your approval section, thats where i am seeing it.

DrAtulGLNG_0-1768470237773.png

You may be referring to the RITM level, but when I check on my end, I can't see that field. It might be something in your configuration.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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yeah i had to reset column defaults to show it