Requested item stuck in 'Fulfilment' stage and not moving to 'Complete' Stage when catalogue tasks have been Completed

[matthew_hughes]

I have a Requested item (RITM) that consists of 6 catalogue tasks. When the RITM is first raised, the Stage is set to 'Fulfilment' and the 6 catalogue tasks appear. When the 6 catalogue tasks are completed, I would expect the Stage of the RITM to be set to Complete. However, at the moment, the RITM remains in the state of 'Fulfilment' even though the catalogue tasks are completed:

This is the workflow for my RITM:

When I click on 'Show Workflow' within the RITM, this is what I'm seeing:

I would expect that the workflow would finish at the 'End' activity. If somebody could please let me know what I need to do with my workflow and what needs editing to get the Stage set to 'Complete', that would be much appreciated.

[Sai Kumar B]

@matthew.hughes@lloydsbanking 

As you can see in the above screenshot, there's an unfinished Join activity (Wait for tasks to close) after there's another activity "workflow" with stage Completed. Once it's finished the stage will be set to Completed. 

[matthew_hughes]

Hi @Sai Kumar , if I took out the 'Join activity' (Wait for tasks to close) and immediately link the other two joins to the 'workflow' activity, would that work? 

I'm confused because in the screenshot, all of the catalogue tasks are set to complete.

[Sai Kumar B]

You have connected six tasks to a join activity so set a stage as completed to that activity when workflow traverse to that activity stage will be set to completed

[matthew_hughes]

Do you mean set the 'Stage' to 'Completed' within the 'Wait for Tasks to Complete' Join?