Required Roles for REST API - Is ITIL required?

[Randy33]

I'm wondering what roles are required to update work notes/state fields on the incident table via REST API.  I wasn't able to update these two fields unless I added the ITIL role to my user.  Is this required?  Any other work arounds?

[AshishKM]

Hi @Randy33 ,

Please check if there are field ( work notes and state ) level ACL define bind with itil role. You can creat new ACL ( write ) for work notes update and bind with the same role assigned to service account used by REST API. 

-Thanks,

AshishKMishra

[AnveshKumar M · Accepted solution]

Hi @Randy33 

You need ITIL role if you haven't configured any custom ACL with any other role/script/condition to be able to update them.

Please mark my answer helpful and accept as solution if it helped 👍✅