Required to provide Auth information error in Inbound REST integration

[madanm7786]

Hi All,

I am trying to do inbound integration to create incident in SN.

I have given the SN end point to external tool and also i have given username and password.

When the external tool is trying to send response to SN, they are getting error message as below.

{ "error": { "detail": "Required to provide Auth information", "message": "User Not Authenticated" }, "status": "failure" }

Can you please help me here on this.

Thanks,

Maddy

[nayanawadhiya1]

Hello,

Have you gave the role to user for accessing the web service?

http://wiki.servicenow.com/index.php?title=REST_API#Roles

[madanm7786]

Yes, i have given all the required role.

[Shishir Srivast]

Can you please check if user is active and not locked out.

[madanm7786]

User is Active.