Required to provide Auth information error in Inbound REST integration

[madanm7786]

Hi All,

I am trying to do inbound integration to create incident in SN.

I have given the SN end point to external tool and also i have given username and password.

When the external tool is trying to send response to SN, they are getting error message as below.

{ "error": { "detail": "Required to provide Auth information", "message": "User Not Authenticated" }, "status": "failure" }

Can you please help me here on this.

Thanks,

Maddy

[Ashutosh Munot1]

HI Madan,

Have you selected proper profile and also check if parameters for authentication are proper or not.

Please share screen shot.

Thank you,
Ashutosh

[jameswang]

Madan,

I had similar issue, but I resolved with the following code, which inside business rule from instance 1

try {

var user = 'xxxxxx';     <-- valid username with itil role from instance 2

var password = 'bbbbbb';

var request = new sn_ws.RESTMessageV2();

var rBodyInsert = "{\"u_ssss_number\":\""+current.number+"\",\"u_ssss_id\":\""+current.sys_id+"\",\"comments\":\"** SSSS ticket created:   "+current.number+"\",\"caller_id\":\"fdc59132db4453009498e9525b96197f\",\"short_description\":\""+current.short_description+"\",\"description\":\""+current.description+"\" }";

request.setEndpoint("https://aaaaaaaaaaaaaaaaaa.service-now.com/api/now/table/incident?sysparm_fields=");

request.setHttpMethod('POST');

request.setBasicAuth(user,password);

request.setRequestHeader("Accept","application/json");

request.setRequestHeader('Content-Type','application/json');

request.setRequestBody(rBodyInsert);

var responseInsert = request.execute();

gs.log("WWWWW2: "+current.number+', -- '+responseInsert.getBody());

}

catch(ex) {

var message = ex.getMessage();

gs.log('WWWWW-Error: '+message);

}

Hope it helps!!

James