Requirement to Hide the Incident Fields by validating a condition

Omkar Jori · ‎07-21-2023

Hi All,
I have a requirement to Hide the Incident fields(from form and list view) from the table itself.

Condition is - Fields from incident ticket like short_description, description should be hidden, which are set to Region = Europe.

It should be a server side script like ACL so it should not a have any delay hiding the fields.

Please let me know how I can achieve this requirement.

SANDEEP28 · ‎07-21-2023

@Omkar Jori add below code in script section. Replace u_region with your region field name.

if (current.u_region == 'Europe')
  answer = false;

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kunal20 · ‎07-21-2023

Hi Omkar,

You can create an onload client script and fetch the region for that user and if it matches Europe then hide the shortDescription and description field.

Omkar Jori · ‎07-21-2023

Hi @kunal20 ,
Thank you for your reply.

I tried using Client Script but it working slow like takes few seconds to hide the field and it is not working for the list view.

kunal20 · ‎07-21-2023

tried using ui policy for the same? yes client script will not be executed for the list view, for that you will have to create an ACL separately.

Omkar Jori · ‎07-21-2023

So rather than using 2 modules i.e. UI policy and ACL, I think we can use the only ACL as I have to completely hide the field. But not sure the way.

kunal20 · ‎07-21-2023

Still you will have to create two ACL's as one will act on form and other on list view