'Reset to defaults' in lists is bringing me back some weird set of columns

[mitzaka]

Hi SNC,

I am referring to is the "Reset to column defaults" button on the Personalize list form. When I open 'Incidents' list view or ServiceDesk, MyWork for example and I reset the columns to default, I don't get what I have setup as the default columns via the Configure List Layout as an admin. (please see attachment 'incidents' - this is the columns I need). Instead I see a set of weird columns which come from....????? Business Duration, Approval set and other useless to me stuff.

Even worse, if I use the global search say, when I look at the columns presented by default for the incidents there I see those mysterious columns again (see attachment 'global search').

I opened a ticket with HI and still they have not resolved my issue, already a day. They pointed me to the sys_ui_list LIsts to see that I had two default ones. I removed one of them, but again nothing changed for the better.

Any ideas?

[mitzaka]

So I found the cause - I hade   a Task list which was set to use the Default View and no user (applicable to all) with the weird columns. The thing is it was created by a user who was a non-admin?!?!? And this puzzles me.

Is there a way some admin could have impersonated this guy and done this change? If so, how can I see some logs for who impersonated who and what they did?

[david_legrand]

Even if an admin impersonated the user, the security rules should apply.

The only way to check the impersonation is in the logs (something like "start of impersonification / end of ..." but the logs are flushed after 30 days.

What is the "updates" value? I would put a coin on "The user created it for himself and an admin deleted by mistake the user in the user preference record".

[catchdini]

I had the same issue and I had to set the view that I see in 'My Work' under Service Desk. Once I set that, the view looks fine.

[mitzaka]

In my case, the resolution was to go and look into the UI Lists, then seek for the table in question (example: incident), then filter down the entries which were for the Default View and having no user. You should have only one record which is Default and with no user (meaning it applies to all users). The entries inside define what the columns in your lists for that table will be.

[mitzaka]

I am still having this weird issue. When I check the UI Lists for incident for example, there are ones which are with user = empty, and view = empty and are updated by 'Guest', which is totally meaningless to me....

Someone who has a clue?