Resolution information section is not visible on the closed incident form

[Dileep Raju]

Resolution information tap section below the closed incident form is not visible

Could you please help me what roles or any business rules or any client script etc are available to visible 

[Gunjan Kiratkar · Accepted solution]

Hi @Dileep Raju 

Check onload and onChange client scripts on your incident table. Someone might have written code to hide section based on roles or state change. Please check and confirm.

[Saurav11]

Hello,

The resolution tab for closed incident should be visible by default. Is it not visible for admins as well. If yes, then check the below things:-

1) Client script:- is the section hidden using client script

2) UI policy:- is the section hidden using UI policy

3) Form layout:- is the section even available in the form layout.

Please mark my answer as correct based on Impact.

[Dileep Raju]

Hi saurabha

There is no client script ,ui policy running on it

When I closed a incident for my role it is showing resolution information section

When I impersonate client and closed the incident... resolution information section is not visible for client 

Could you help me what will be the issue