how to remove role inheritance when no linkage in inheritance map

fanny1
Mega Contributor

I have removed a group which has itil role of an user. However, the inherited itil role still exists in the user's role. Screen Shot 2017-12-20 at 1.15.26 PM.png

When I click into the inheritance map, there is no linkage of the role and user. Is there any way I can remove the role from the user in such case?

Screen Shot 2017-12-20 at 1.15.17 PM.png

4 REPLIES 4

The SN Nerd
Giga Sage
Giga Sage

When role inheritance gets broken like that, I would


-Remove user from all groups


-Delete all orphaned roles


-Add user to groups again.



ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Supriya13
Giga Expert

How to disable/remove role of user when no linkage is shown in inherited map??

Actually user is not part of that group but having role of that group where as no linkage is shown on inherited map.

Vincent Miedema
Tera Contributor

For anyone else having this problem (we had it too), please see the answer here: Unable to remove roles from Users who have inherited them

 

nothing in this thread solves the issue.