Resolve button popup

[George_1]

In native ui and SOW I am getting the popup but not in CSM workspace. 

function resolveIncident() {
	
    var configFields = {
        resolution_notes: getConfigField('resolution_notes'),
        resolution_code: getConfigField('resolution_code')
    };

    if (noGenAIResolve() || !hasConfigFields(configFields) || g_form.isNewRecord()) {
		g_form.setValue('incident_state', 6);
        g_form.setValue('state', 6);
        g_form.setValue('resolved_by', g_user.userID);
        var sysverb = g_form.isNewRecord() ? 'sysverb_insert' : 'sysverb_update';
        gsftSubmit(null, g_form.getFormElement(), sysverb);
        return;
    }

    var formValues = {};

    formValues[configFields.resolution_code] = g_form.getValue(configFields.resolution_code);
    formValues[configFields.resolution_notes] = g_form.getValue(configFields.resolution_notes);

    g_scratchpad.originalState = g_form.getValue('state');
    g_scratchpad.setValueMap = {
        incident_state: 6,
        state: 6,
        resolved_by: g_user.userID
    };
    var title = getMessage('Resolve');
    ScriptLoader.getScripts("sn_itsm_gen_ai.GenAIModalHelpers.jsdbx", function() {
        new sn_itsm_gen_ai.GenAIModalHelpers.openModal('ui16_incident_resolve_modal', title, '', formValues);
    });
}

function getConfigField(field) {
    if (!g_scratchpad.resolutionSkillConfig)
        return '';

    return g_scratchpad.resolutionSkillConfig[field] ? g_scratchpad.resolutionSkillConfig[field] : '';
}

function noGenAIResolve() {
	var roles = g_user.roles;

	if (Array.isArray(roles)) 
		return !(roles.indexOf('itil') >=0 || roles.indexOf('sn_incident_write') >=0 || roles.indexOf('admin') >= 0 || roles.indexOf('itil_admin') >=0);

    return true;
}

function hasConfigFields(config) {
    if (!config.resolution_notes && !config.resolution_code)
        return false;

    return (!config.resolution_notes || g_form.hasField(config.resolution_notes)) && (!config.resolution_code || g_form.hasField(config.resolution_code));
}

[Ankur Bawiskar]

@George_1 

I will suggest train your agents to use SOW as it's used for incidents and CSM workspace is mostly to work on cases

if you still want then check below

Enabling SOW Actions in CSM/FSM Configurable Workspace 

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