Resolve button popup

[George_1]

In native ui and SOW I am getting the popup but not in CSM workspace. 

[Ankur Bawiskar]

@George_1 

I will suggest train your agents to use SOW as it's used for incidents and CSM workspace is mostly to work on cases

if you still want then check below

Enabling SOW Actions in CSM/FSM Configurable Workspace 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@George_1 

Just following up to see whether my suggested solution worked for you.

If you're still facing any issues, I'd be happy to help further.

[ajmalmuhamm]

Hi @George_1 ,

If the popup works in the Native UI and Service Operations Workspace (SOW) but not in CSM Workspace, it's likely because CSM Workspace uses a different UI framework. Traditional UI scripts such as g_modal, GlideModal, GlideDialogWindow, or UI Pages are not fully supported there.

Check whether the popup is implemented using legacy UI components. For CSM Workspace, you'll typically need to use Workspace-compatible modal APIs (for example, the Now Experience modal components) or configure the behavior through UI Builder. Also verify whether the client script or UI Action is configured to run in Workspace, as some scripts only execute in the classic UI.