Hi,
When our agents in SOW click on the Resolve button for an Incident in the modal pop-up they see a different set of fields then what I see on my admin account. They are seeing the fields from one of our incident views, while my admin account see the fields that are on the Display tab in SOW. How can I change what fields the agents see when the click the Resolve button? Currently it is not showing all the fields they need.
