Hello Developers,
I am working on SLA response and resolution notification. Where SLA resolution notification are getting triggered, but there no notification for SLA response?
Below are screenshot for reference.
SLA Defination:
Workflow:
Event:
SLA warning:
Below is the Incident that I created for testing
email logs:
If you see both resolution and response sla are above 50% but in email log only resolution notification are triggered.
Please help me to find out solution on this part.
Thank you.
Mayur
