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Response SLA Notification

Mayur Patil2
Tera Expert

‎06-26-2024 04:37 AM

Hello Developers,

 

I am working on SLA response and resolution notification. Where SLA resolution notification are getting triggered, but there no notification for SLA response?

 

Below are screenshot for reference.

 

SLA Defination:

MayurPatil2_0-1719401411462.png

 

Workflow:

MayurPatil2_1-1719401451097.png

 

Event:

MayurPatil2_2-1719401513487.png

 

SLA warning:

MayurPatil2_3-1719401576664.pngMayurPatil2_4-1719401589728.png

 

MayurPatil2_5-1719401625203.png

 

 

Below is the Incident that I created for testing 

MayurPatil2_6-1719401677618.png

 

email logs:

MayurPatil2_7-1719401719348.png

 

If you see both resolution and response sla are above 50% but in email log only resolution notification are triggered.

 

Please help me to find out solution on this part.

 

Thank you.

Mayur

 

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