Response Template not coming up in UIB Workspace

[testingniras]

Hi folks,

Am trying to get the response templates into the Workspace that was created using UI Builder. However, the values don't come up. Whereas, if I open the same record in the Agent Workspace, the response templates come up. Any idea what am missing here ? 

Attached images of the response templates in Agent Workspace and in the UIB Workspace.

Agent Workspace:

UIB Workspace: 

[Community Alums]

Hi @testingniras ,

Check in "sys_restricted_caller_access" table for read access on Script Include: "ResponseTemplateSearchHelper", it should be in "Allowed" status.

[testingniras]

Thanks for your response, @Community Alums 

Unfortunately, there ain't any record for Script Include: "ResponseTemplateSearchHelper" in the Restricted Caller Access Privileges table.

[Community Alums]

Hi @testingniras ,

Create a new record then for the script include "ResponseTemplateSearchHelper"

Example :

[testingniras]

@Community Alums ,

Tried this way as well. Not working.