Response Templates not showing incident

[Arun Raaj]

hi 

I have created templates from "Response template configuration" having table as incident , when i navigate  to incident   I don't see "Response" button. what could be the issue... I need to use the template  while resolving incident for  copy/paste purpose.

[Brian Bouchard]

I'm not sure what you mean by selecting global.  Check the following: 

1. In your Response Template, under Channels, you need to ensure you have the form channel added if you want to see the button on the form. (based on your screenshot it looks like this is missing)
2. Validate your user has the correct role: sn_templated_snip.template_snippet_reader

[Brenda Williams]

I can't see the previous replies to your post, can you copy and paste again. I think SN had a data loss.