REST API Required to provide Auth information

[Kent17]

Hi,

I'm new to servicenow and I'm trying to fetch a ticket's details using the REST api. I took a look at the docs particularly this

https://developer.servicenow.com/dev.do#!/reference/api/orlando/rest/c_TableAPI#r_TableAPI-GETid

I tried to call the api using curl 

curl "https://<our-instance>.service-now.com/api/now/table/change_request/166dea65db965050c055927adb9619f6" \
--request GET \
--header "Accept:application/json" \
--user 'username':'password'

But it returned an error 

{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}

Can anyone help me with this or point me in the right direction on how to properly use servicenow REST APIs? Like is there a permission I need to set to my account or do I need to generate a token instead of using password? 

[shuvo_49]

Hi Vikhyath,

When you open the form view of any user, you will see two fields of choice type 

'Locked Out' and 'Active'.

[Madhan27]

You can check in the user table by the name and open the record you can see the field Locked out. If its checked its locked out. 

[thomaskennedy]

Token - no.

Is allow access to this table via web services checked?

Does the user have snc_platform_rest_api_access?

If you've not already tried this, copy the url from the REST API explorer into your browser and see what you get.

[Kent17]

Hi Thomas,

Thank you for you reply. 

Is allow access to this table via web services checked

Does the user have snc_platform_rest_api_access?

 - I'll have to ask admin since I don't have that privilege.

Thanks for pointing out the REST API explorer this wasn't mentioned in the document link I've mentioned above. I'll check this out.

[midjoule]

Hello,

Since it's not written here, another check you can perform is : make sure that the user used for the integration doesn't have the attribute "Password needs reset" set to true.

Best regards