Hi Team,
I am using the OOB rest API for incident table :-
https://instance.service-now.com/api/now/table/incident
I have few doubts :-
1. For creating incident via REST API , if we have to pass the username of Caller
'caller_id':'cb3230342bb3d60083dac7ac17da15af'
e.g :- This i am using for populating a user, is there any other way of populating caller, because 3rd party tool might not aware of the sys id of user record. So how rest will create the incident for some other user.
2. When i am hitting this Rest API, then the incident is getting created but Response is showing as empty in other tool. Does anyone knows why it comes as empty.
Thanks & Regards,
Gaurav Kumar
