Rest API Update Incident Status

[jaypman]

I'm trying to update that status of an incident and was wondering if the rest call is correct?   (using C# RestSharp)

public void UpdateIncidentStatus(string incidentNumber, string newStatus)

{

                      var request = new RestRequest("/api/now/table/incident?sysparm_query=number={incident_number}", Method.PUT) { RequestFormat = DataFormat.Json };

                      request.AddParameter("incident_number", incidentNumber, ParameterType.UrlSegment);

                      request.AddBody(new { status = newStatus });   // uses JsonSerializer

                      var response = client.Execute<RootObject>(request);

                      if (response.StatusCode == HttpStatusCode.NotFound)

                              throw new Exception(response.ErrorMessage);

}

[Dan Bruhn]

I updated the discussion and you should now see the options to mark replies as "correct" and "helpful"

Cheers,

Dan

[redth]

 Hi jaypman,

I'm working on the similar requirement. Can you share the business rule for update scenario, how are you checking if the incident already exists in another instance?