REST GET HTTP query parameter size limit?

[davidwilhelm-in]

I am using snapLogic to integrate our ServiceNow instance with a client ServiceNow instance. When we have a comment with a great deal of text, the REST PUT call to the client fails.

For the client REST GET parameters, is there a max size limit for the HTTP Query Parameter?

How would I have the client increase the parameter size limit?

Thanks

[Deepak Ingale1]

Hey,

Please share the call what you are trying to make. I know JSON payload what SN can support at minimum is around 25Mb without perf issues. Sharing the details and insights around the call will help here

[davidwilhelm-in]

I don't have access to the client REST GET parameters. If it is possible for them to increase the max character size of the parameter, that's what I need to tell them.

I am using snapLogic REST PUT snap to make the call to the client instance.

Http headers: content-type = application/json, Accept = application/json

This all works for smaller character comment. The text that is failing is below, I have verified it is the amount of text that is causing the call to fail, not the actual text:

We have another site have similar issues reaching OSCAR 2.0 facilities. This is seen from site 50241. Please see my e-mail below on specifics, thx. Please advise.\n\nBrian\n\nBrian Hescock | Technical Support Engineer, CCIE # 23930 R&S | Insight\nt. 919.379.8403 | s. 800.291.3230 | brian.hescock@insight.com | insight.com\nHours: Monday – Friday 8am-5pm Eastern\n\nFrom: Hescock, Brian\nSent: Friday, November 30, 2018 11:01 AM\nTo: 'Kumar, Jitendra' ; DTLK-Datalink ServiceNow ; Willingham, Greg ; scott.segars@scasurgery.com\nCc: Gandhi, Sumit \nSubject: RE: Update-Customer: P2 - High Incident INC1186509455 for customer Surgical Care Affiliates Inc\n\nGreg, Scott,\n Good morning, can you help shed some light on the issue below with the Noida site in India having slow response time to Oscar 2.0 (but not the old Oscar) as well as to the following sites:\n\nIU facilities : 60001 – 60016\nNon-IU facilities : 50474, 50364, 50328, etc.\n\n\nFrom nslookup on our jump server at the SCA datacenter, it appears Oscar 2.0 is a sharepoint site on a public ip 13.107.136.9, as seen below. If yes, then packets from Noida to that site would be directly over the internet and not via SVA vpn to the datacenter and then out to that sharepoint site.\n\nC:\\Users\\dtlkuser>nslookup scasurgery.sharepoint.com\nServer: UnKnown\nAddress: 10.163.98.29\n\nNon-authoritative answer:\nName: spo-0004.spo-msedge.net\nAddress: 13.107.136.9\nAliases: scasurgery.sharepoint.com\n prodnet879-880edgea0000.sharepointonline.com.akadns.net\n prodnet879-880a0000.sharepointonline.com.akadns.net.spo-0004.spo-msedge.net\n\n\nThe Noida site has had repeated issues with bandwidth in the past; however, they upgraded from 10 to 20Mbps in the past few months apparently. They could still be having bandwidth issues at times, although that would not appear to be the issue if they can connect to Oscar 1.0 fine but not Oscar 2.0 if tested at the same time.\n\nWe do not have any information on IU sites 60001 – 60016. We do have RBO Indiana in the spreadsheet but it is listed as 55027.\n\nRegards,\n\nBrian\n\nBrian Hescock | Technical Support Engineer, CCIE # 23930 R&S | Insight\nt. 919.379.8403 | s. 800.291.3230 | brian.hescock@insight.com | insight.com\nHours: Monday – Friday 8am-5pm Eastern\n\nFrom: Kumar, Jitendra <Jitendra.Kumar@scasurgery.com>\nSent: Friday, November 30, 2018 10:23 AM\nTo: Hescock, Brian <Brian.Hescock@insight.com>; DTLK-Datalink ServiceNow <datalink@service-now.com>; Willingham, Greg <Greg.Willingham@scasurgery.com>\nCc: Gandhi, Sumit <Sumit.Gandhi@scasurgery.com>\nSubject: RE: Update-Customer: P2 - High Incident INC1186509455 for customer Surgical Care Affiliates Inc\n\nHi Brian – Please find the response below:\n\n What are the "new" versus "old" Oscar facilities? What are the applicable subnets for each?\n Old OSCAR – is the OSCAR site hosted on to the older platform (URL - http://oscar.scasurgery.net/Pages/default.aspx)\nNew OSCAR – is the OSCAR site, migrating from the older platform to the newer platform of SharePoint (URL - https://scasurgery.sharepoint.com/sites/oscar)\n\n What is "IU" versus "non-IU" What are the subnets?\n The facilities with id comes into the range of "60001 to 60016" under the "Indianapolis CBO/RBO known as IU\n And, rest of the facilities available over to the OSCAR are generally known as Non-IU\n\n What is the source subnet of the people seeing this issue? (10.96.138.x ?)\n 10.96.138.0\n\nThank you,\n\nThanks & Regards,\nJitendra Kumar\nAssistant Manager – IT Services\nSurgical Care Affiliates® | www.scasurgery.com\n+91 999-063-2699 (C) | Jitendra.Kumar@scasurgery.com\n\nIn spirit of 'Continuous Improvement' as one of our Values, we welcome feedback.\nHow am I doing? Please contact my manager Sumit.Gandhi@scasurgery.com\nGreen\n[SCA RCO logo2]\n\nFrom: Hescock, Brian [mailto:Brian.Hescock@insight.com]\nSent: Thursday, November 29, 2018 10:34 PM\nTo: DTLK-Datalink ServiceNow; Willingham, Greg; Kumar, Jitendra\nSubject: RE: Update-Customer: P2 - High Incident INC1186509455 for customer Surgical Care Affiliates Inc\n\nJitendra, Greg,\n I need some assistance with your terminology. "Oscar" to me is simply a server / website people log into to get facility information.\n\n What are the "new" versus "old" Oscar facilities? What are the applicable subnets for each?\n What is "IU" versus "non-IU" What are the subnets?\n What is the source subnet of the people seeing this issue? (10.96.138.x ?)\n\nThx,\n\nBrian\n\n\nBrian Hescock | Technical Support Engineer, CCIE # 23930 R&S | Insight\nt. 919.379.8403 | s. 800.291.3230 | brian.hescock@insight.com | insight.com\nHours: Monday – Friday 8am-5pm Eastern\n\nFrom: Datalink Support Services <datalink@service-now.com>\nSent: Thursday, November 29, 2018 10:18 AM\nTo: greg.willingham@scasurgery.com; Hescock, Brian <Brian.Hescock@insight.com>; Jitendra.Kumar@scasurgery.com\nSubject: Update-Customer: P2 - High Incident INC1186509455 for customer Surgical Care Affiliates Inc\n\n[cid:image002.jpg@01D48AEF.D1FE0750]\n\n\nIncident INC1186509455 has been updated\nIncident Number:\n\nINC1186509455\n\nPriority:\n\n2 - High\n\nCustomer:\n\nSurgical Care Affiliates Inc\n\nStatus:\n\nPending\n\nStatus Reason:\n\nClient Action\n\nDescription:\n\nOSCAR/ IU Facilities Extreme Slowness\n\nConfiguration Item:\n\nAssignment Group:\n\nNetwork Operations\n\nOpened:\n\n2018-11-28 08:35:53 CST\n\nAssigned to:\n\nBrian Hescock\n\nCaller:\n\nJitendra Kumar\n\nSerial:\n\nClick here to view: INC1186509455\n\n________________________________\nComments:\n________________________________\n2018-11-29 09:17:06 CST - Guest Comments\nreply from: Jitendra.Kumar@scasurgery.com\n\nHi Brain – Teammates were reporting this slowness only with the facilities that have been migrated to the new OSCAR. However, the facilities available over to the older OSCAR platform are accessible normally without any issues.\n\nToday also, teammates are experiencing the same issue. Here are the few facilities' id for your reference, teammates are trying to access:\n\nIU facilities : 60001 – 60016\nNon-IU facilities : 50474, 50364, 50328, etc.\n\nThank you,\n\nThanks & Regards,\nJitendra Kumar\nAssistant Manager – IT Services\nSurgical Care Affiliates® | www.scasurgery.com>\n+91 999-063-2699 (C) | Jitendra.Kumar@scasurgery.com<mailto:sumit.gandhi@scasurgery.com>\n\nIn spirit of 'Continuous Improvement' as one of our Values, we welcome feedback.\nHow am I doing? Please contact my manager Sumit.Gandhi@scasurgery.com<mailto:Sumit.Gandhi@scasurgery.com>\nGreen\n[SCA RCO logo2]\n\nFrom: Datalink Support Services [mailto:datalink@service-now.com]\nSent: Thursday, November 29, 2018 6:53 PM\nTo: Willingham, Greg; Kumar, Jitendra\nSubject: Update-Customer: P2 - High Incident INC1186509455 for customer Surgical Care Affiliates Inc\n\n[cid:image003.jpg@01D48824.60813E30]\n\nIncident INC1186509455 has been updated\nIncident Number:\n\nINC1186509455\n\nPriority:\n\n2 - High\n\nCustomer:\n\nSurgical Care Affiliates Inc\n\nStatus:\n\nIn Progress\n\nStatus Reason:\n\nDescription:\n\nOSCAR/ IU Facilities Extreme Slowness\n\nConfiguration Item:\n\nAssignment Group:\n\nNetwork Operations\n\nOpened:\n\n2018-11-28 08:35:53 CST\n\nAssigned to:\n\nBrian Hescock\n\nCaller:\n\nJitendra Kumar\n\nSerial:\n\nClick here to view: INC1186509455>\n\n________________________________\nComments:\n________________________________\n2018-11-29 07:22:43 CST - Brian Hescock Comments\nJitendra,\nGood morning (U.S. time), are you still seeing slowness to Oscar? If yes, are you seeing slowness to any other SCA web sites? What about web sites on the Internet that don't go through the vpn? I'll log into the firewall and switch and do some checking for you as well.\n\nRegards,\n\nBrian\n\nBrian Hescock | Technical Support Engineer, CCIE # 23930 R&S | Insight\nt. 919.379.8403 | s. 800.291.3230 | brian.hescock@insight.com | insight.com\nHours: Monday – Friday 8am-5pm Eastern\n\nRef:MSG000013174118\nThis e-mail, including attachments, may include confidential and/or\nproprietary information, and may be used only by the person or entity\nto which it is addressed. If the reader of this e-mail is not the intended\nrecipient or his or her authorized agent, the reader is hereby notified\nthat any dissemination, distribution or copying of this e-mail is\nprohibited. If you have received this e-mail in error, please notify the\nsender by replying to this message and delete this e-mail immediately.\n\nRef:MSG000013175004\n\nThis e-mail, including attachments, may include confidential and/or\nproprietary information, and may be used only by the person or entity\nto which it is addressed. If the reader of this e-mail is not the intended\nrecipient or his or her authorized agent, the reader is hereby notified\nthat any dissemination, distribution or copying of this e-mail is\nprohibited. If you have received this e-mail in error, please notify the\nsender by replying to this message and delete this e-mail immediately.\n\nComment By: Brian Hescock

[Deepak Ingale1]

Hi,

What I understand is you are trying to make REST call to ServiceNow from snapLOGIC via PUT method. Could you please share the JSON object as well?

I dont think it has anything to do with GET parameter at ServiceNow. 

Let me try via postman and update you on the same !!!

[Deepak Ingale1]

Hello,

I tried and it successfully updated the comments of incident, please see below.

There must be some sort of error message coming from ServiceNow, could you please post that as well?