Rest Import Set timeout in 5 mins

[amala2]

Hi,

The REST import set web service is getting timed out in 5 mins. Can you please help me to identify where this is configured?

Thanks!

[Michael Ritchie]

This is likely being caused by Transaction Quotas.  You should have an entry in your system log indicating that a transaction met its quota.  You may find this article on the default quota rules useful:

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/platform-performa...

I would explore your configurations and adjust accordingly.

[Balaji Jagannat]

Check this documentation - https://docs.servicenow.com/bundle/london-application-development/page/integrate/inbound-soap/refere... 

[Tony Chatfield1]

Hi, you may need to clarify your issue. You are running a rest get request and it is timing out? Perhaps you need to work through your test configuration. If it is an http type timeout it is possibly set in the rest message header. NOTE; increasing an integration timeout would not be a good solution and the cause for the timeout should be found and resolved. Long integration timeouts can cause degraded system performance and should be avoided.

[Prateek kumar]

Check this out:

https://community.servicenow.com/community?id=community_question&sys_id=c545bc72db3877880be6a345ca96...