Restart workflow approvals - reopen task
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12-27-2024 07:59 AM
Hi,
I am trying to restart a workflow (name- Task Approvers) when a task moves from Closed > Review > Work In progress with notes updated.
the UI action is called “Review Again”
Requirement is when user clicks that button, the task moves into Review state. But after review state, it goes to work in progress. I need to trigger approvals again whenever it is in Work In Progress and notes field are updated. I tried creating a BR to restart workflow with those conditions, but the old approvals (4) keep requesting over again on top of the new ones- making total of 8. And also if someone rejected or approved, they don’t get a new request. It should generate 4 new ones, and clear all the old ones as not required. And this process needs to occur over and over again as many times on same task. whenever someone closes, reviews again, and back to work in progress with notes updated. Please help
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12-27-2024 11:52 AM
I'm not sure I understand your scenario.
You have a UI Action called "Review Again" that is on the ... RITM? Catalog Task? I'm not sure what kind of record you are referring to when you say Task.
Clicking this button manually runs a ... Workflow? Flow?
You mentioned "Review" state, but that's not an OOTB state for either RITMs or Catalog Tasks. Can you give us some more details? I think that will help us to answer your question better.
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12-27-2024 05:03 PM
On a problem task. There is already an approval workflow that normally runs whenever a task is in New > Assess > Work in progress (with notes populated) it generates approvers. The issue is whenever the approver closes this problem task, and they try to review again (the UI action) the workflow doesn’t start over. I tried to use a Business rule to do this (running After and Update) when state is WIP and notes field changes, but it triggers the old approvals again and not a new set. It is expected to have a new set of approvals in requested state
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01-02-2025 06:45 AM
So what it sounds like is the workflow does start over, but it is detecting existing approvals, so it's re-opening those approvals. Is that correct? It's changing the state of them back to Requested? If so, that seems to be functional. Is there a reason you need all new approvals?
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12-27-2024 10:22 PM
Have you tried using Rollback in the workflow?
